Frequently Asked Questions (FAQs) - JB Marine Sales

Q: Where is JB Marine Sales located?

A: We are conveniently located at Penton Hook Marina Chertsey as part of The Trim Shop, easily accessible to boating enthusiasts in the area. Feel free to visit us during our business hours for all your marine supply needs.

Q: What products do you offer at JB Marine Sales?

A: We offer a comprehensive range of marine supplies and accessories to cater to all your boating needs. Our inventory includes ropes, anchors, safety equipment, navigation tools, electrical components, cleaning supplies, hardware, and much more. We source our products from reputable manufacturers known for their quality and durability.

Q: Can I purchase products online?

A: Yes, absolutely! We understand the convenience of online shopping, so we have an e-commerce platform where you can browse and purchase our products from the comfort of your own home. Simply visit our website and explore our extensive online catalog.

Q: Do you offer warranty on your products?

A: Yes, we stand behind the quality of our products. Many items in our inventory come with manufacturer warranties, and we are happy to assist you with any warranty claims or inquiries. Please consult our staff for specific warranty information on the product you are interested in.

Q: Can you help me find a specific item that is not listed on your website?

A: Certainly! While we strive to offer a wide range of products on our website and in-store, we understand that there may be specific items you are looking for. Our knowledgeable staff will gladly assist you in finding and sourcing the product you need. Simply reach out to us, and we'll do our best to fulfill your request.

Q: What payment options do you accept?

A: We accept a variety of payment options for your convenience. In-store, we accept cash, debit cards, and major credit cards. For online purchases, we offer secure payment processing through our website, which accepts major credit cards and other secure payment methods.

Q: Can I return or exchange a product if I change my mind?

A: We understand that circumstances may change, and you may need to return or exchange a product. Please refer to our Returns and Exchanges Policy on our website for detailed information regarding eligibility, timeframes, and any applicable fees.

Q: Can I place a special order for a specific product?

A: Absolutely! If you have a specific product in mind that is not currently in stock, we can assist you in placing a special order. Our team will work closely with you to ensure we source the product you need and provide you with an estimated timeframe for delivery.

If you have any further questions or need additional information, please don't hesitate to reach out to our friendly staff. We are here to assist you and make your boating experience exceptional in every way.